Your Data.
Your Rights.

Who We Are

DigiSoul operates www.digi-soul.com and provides digital marketing, website development, CRM management, branding, SEO, content marketing, email marketing and related business services. We respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with applicable data protection laws. This Privacy Policy explains what information we may collect when you visit our website, submit an enquiry, request a consultation, engage with our marketing communications or work with us. It also outlines how we use, store, share and protect your information, the circumstances in which third-party service providers may process it, and the rights and choices available to you regarding your personal data. By interacting with our website or communicating with us, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required, we will seek it separately rather than relying solely on your use of the website. If you have questions about this policy, wish to exercise your data protection rights or have concerns about how your information is handled, you can contact us using the details provided at the end of this policy.

For privacy-related questions, contact us using the details provided at the end of this policy.

What We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number and company name.
• Enquiry details: information you submit through forms, calls or emails.
• Business information: service requirements and relevant project communications.
• Technical data: IP address, browser, device, pages visited and website usage data, where collected.
• Marketing data: campaign interactions, referral sources and communication preferences, where available.

We do not intentionally request information that is unnecessary for the relevant purpose.

How We Use Information

We may use personal information to:

• Respond to enquiries and arrange consultations.
• Prepare proposals and deliver requested services.
• Manage client relationships, projects and support.
• Understand website performance and improve user experience.
• Measure advertising and marketing effectiveness.
• Send relevant business communications where permitted.
• Protect our website, prevent misuse and meet legal obligations.

Indian Data Protection

Where applicable, we handle digital personal data in accordance with India's Digital Personal Data Protection Act, 2023, and relevant rules and provisions in force.

We use personal data for the stated purposes and follow applicable requirements relating to notice, consent where required, security, retention and individual rights.

The specific obligations applicable to an interaction may depend on the law in force and the circumstances of the processing.

Cookies & Analytics

Our website may use cookies and similar technologies to support site functionality, understand visitor behaviour and measure marketing performance.

These technologies may collect technical information such as browser activity, pages viewed, session information and referral sources.

Where required, non-essential cookies or tracking technologies will be used only after the necessary consent. You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Email & Marketing

If you contact us, request information or become a client, we may send communications relevant to your enquiry or services.

We may send promotional communications where legally permitted. You can opt out of marketing emails using the unsubscribe option where available or by contacting us directly.

Opting out of promotional messages will not necessarily stop essential service, contractual or administrative communications.

When We Share Data

We do not sell personal information as a standalone data product. We may share relevant information with trusted service providers when needed to operate our business, such as:

• Website hosting and technical support providers.
• Analytics and advertising platforms.
• CRM, email and communication tools.
• Professional advisers or authorities where legally required.

We aim to limit disclosures to what is reasonably necessary and apply appropriate safeguards where required.

How Long We Keep Data

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including delivering services, maintaining business records, resolving disputes and meeting legal obligations.

Retention periods depend on the type of information, the nature of our relationship and applicable legal requirements. When data is no longer required, we take appropriate steps to delete it or otherwise dispose of it securely, subject to legal obligations.

How We Protect Data

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, system or electronic transmission can be guaranteed to be completely secure. We continually assess appropriate safeguards in light of the information we handle and the risks involved.

Your GDPR Rights

Where the GDPR applies, you may have the right to request access to your personal data, correct inaccurate information, request deletion, restrict or object to certain processing, receive eligible data in a portable format, or withdraw consent.

You may also have the right to complain to your relevant data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact us using the details below.

Your Data Rights in India

Where applicable under Indian data protection law, you may have rights concerning access to information about personal data processing, correction or erasure of personal data, grievance redressal and nomination, subject to the law and its conditions.

Contact us to raise a request or privacy concern. We may need to verify your identity before acting on a request and will respond in accordance with applicable requirements.

Children's Privacy

Our website and services are intended for businesses and a general audience, not specifically for children. We do not knowingly collect children's personal data in circumstances where parental consent or other legal authorisation is required and has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Those parties have their own privacy practices and policies.

We are not responsible for the privacy, security or content practices of external websites. We encourage you to review their policies before sharing personal information with them.

AI Tools & Automated Systems

We may use analytics, automation and AI-enabled tools to support business operations, improve workflows, analyse performance or assist service delivery.

Where personal data is processed through these tools, we aim to do so for legitimate and disclosed purposes and apply appropriate safeguards. Data handling depends on the tools used, their configuration and the relevant service arrangements.

Please avoid sending sensitive personal information through general website forms unless it is specifically requested and appropriate for the service.

Data Breaches

If we become aware of a personal data breach affecting information we control, we will assess the incident and take appropriate steps to contain, investigate and address it.

Where applicable law requires notification to individuals, regulators or other parties, we will follow the relevant notification requirements.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices, technology or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.